We are excited to have the opportunity to welcome you back! Our office has always utilized personal protective equipment (PPE) that follows the BCCDC & CDC guidelines; however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.
You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a set of health-related questions.
It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step.
All the patients also encouraged to do and complete the Covid-19 self-assessment at https://bc.thrive.health/covid19/en , 48-72 hours before their appointment as well and inform us from the result of their assessment.
Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures:
1. Personalized arrival procedures to guide you into the office and fallout the screening and consent questioner forms, follow up with hand washing or using hand sanitizer. 2. Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic; 3. Removed magazines and items that can harbor or transfer germs of any kind. Hand sanitizers will be positioned throughout the clinic; 4. Providing more education materials to enhance your awareness of health issues related to this pandemic; 5. We require a mask to be worn by ALL patients upon entering the office; All the patient encourage to bring their own pen, sunglasses and a warm jacket (since the office might be cold). 6. Installed sneeze guards or droplet barriers at all reception areas; 7. Require hand washing or hand sanitizing before and after of all appointments by our team and by our patients; 8. Introduce an oral pre rinse by all patients to reduce exposure to germs; 9. Require all team members to undergo periodic testing for COVID-19 and antibodies for the earliest detection of exposure should it exist; 10. Record temperature of every patient at the office; 11. Record the temperature and lung efficiency of every team member each day at beginning and end of work period; 12. Payment arrangements in advance to avoid delay and allow contactless exit from the appointment; 13. Enhanced operatory disinfection procedures of all surfaces between patients; 14. Enhanced HVAC disinfection with UV light and Electronic Filtration units; 15. Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed; 16. New personal protection equipment like Face shields, gowns, and masks for our doctors and team to provide barriers against the smallest of germs; 17. Introduced protocols and using the extra-oral suctions equipped with HEPA filter to reduce or eliminate airborne aerosols during dental procedures; 18. Enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously; 19. Disinfection of all outside mail and packages that enter the building; 20. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner; 21. Provide disease testing recommendations for exposure detection to viruses.
If you missed your appointment during the closure or have an upcoming appointment, we will be in touch soon. We look forward to seeing you!
We look forward to see you again soon
Dewdney Dental Center
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